If your payment was successfully charged, you will receive a transaction receipt to your registered email. Check spam or other folders if you do not see it in your inbox. 

Check your card statement to verify whether the charge is marked “Pending” or “Processing”.

If a charge is marked “Pending”, this means that the payment has not been processed.  Please contact your card provider directly to inquire as to the status of the payment or any charges appearing on your statement.

Once the payment has been successfully processed, your entry will be updated and your Boost will be reflected in the app.

Navigate away and back into MY LISTS and look for (X3) or (X2) following your registration number indicating your Boost level.

If the “Pay” button is unresponsive when you are attempting to purchase Boost, this might be due to your card provider blocking and/or preventing the charge.

To resolve this, please contact your card provider directly to ensure they authorize the charge, and the payment should then process normally.

Boost is available in limited quantities from the time eligible entries are processed until all available Boost has been claimed or the event is closed.

It is not possible to purchase Boost after an event is closed.

If you are getting an “Oops! Invalid Token” error message when attempting to purchase, it means either that the event is closed or that all available Boost for that event has been already been claimed.