Congrats on your W!

Copdate does not manage invoicing, logistics or fulfillment for our retail partners. Each merchant handles their own fulfilment of products reserved using the platform.

For events where shipping and/or invoicing is required, users with confirmed reservations will receive an invoice / purchase instructions directly from the merchant typically within 1-2 business days following the payment of the reservation fee.

You can consult the event rules by tapping the “Rules” button on your reservation.

For all questions about your invoice, order status, or shipping updates, please reach out to the merchant directly and they will be able to assist you further.

Rest assured that if you have a confirmed reservation, your product is secured.

If your payment was successfully charged, you will receive a transaction receipt to your registered email. Check spam or other folders if you do not see it in your inbox. 

Check your card statement to verify whether the charge is marked “Pending” or “Processing”.

If a charge is marked “Pending”, this means that the payment has not been processed.  Please contact your card provider directly to inquire as to the status of the payment or any charges appearing on your statement.

Once the payment has been successfully processed, your entry will be updated and your Boost will be reflected in the app.

Navigate away and back into MY LISTS and look for (X3) or (X2) following your registration number indicating your Boost level.

If the “Pay” button is unresponsive when you are attempting to purchase Boost, this might be due to your card provider blocking and/or preventing the charge.

To resolve this, please contact your card provider directly to ensure they authorize the charge, and the payment should then process normally.